This Privacy Policy explains what information ChemBasic ("we", "us") collects through chembasic.com, how we use it, and the choices you have. It covers this website only.

Information we collect

Information you send us. When you submit a contact form or a catalog request, we collect the details you enter: your name, company, email address, phone number if you provide one, and your message.

Information collected automatically. Like most websites, our hosting provider keeps server logs that record your IP address, browser and device type, the pages you request, and the date and time of each request.

Cookies

The site uses cookies that are needed for it to work, for example to keep it secure and remember basic preferences.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

How we use information

• To answer your questions and requests, including sending catalogs, safety data sheets, technical data sheets, and quotes.
• To connect you with the right person for your account or region.
• To keep the website secure and working, and to improve it.
• To comply with the law and protect our rights.

We do not sell your personal information.

Who we share information with

We share information only as needed to run the website and respond to you:

• Service providers that host the website and deliver email. Form submissions reach us through an email delivery service.
• ChemBasic sales representatives and authorized distributors, when your request is best handled by the representative or distributor for your area.
• Authorities or other parties when the law requires it, or to protect the rights, property, or safety of ChemBasic or others.
• A successor business, if ChemBasic is involved in a merger, acquisition, or sale of assets.

Fonts and embedded content

Pages on this site load typefaces from Google Fonts. When your browser requests them, Google receives your IP address and basic browser information. Google's own privacy policy applies to that request.

How long we keep information

We keep inquiry and request details for as long as we need them to respond to you and to maintain ordinary business records, and then delete them or remove the details that identify you.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it by emailing admin@hvacoregroup.com. We will respond within a reasonable time.

Depending on where you live, you may have additional privacy rights under state law. We will honor a valid request regardless of where you are located, and we will not treat you differently for making one.

If we send you marketing email, every message includes a way to unsubscribe.

Security

We use reasonable technical and organizational measures to protect the information we hold. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

Children

This website is intended for business customers and trade professionals. It is not directed to children, and we do not knowingly collect personal information from anyone under 16.

Links to other sites

The site may link to websites we do not operate, such as distributors or social media. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy from time to time. The effective date at the top of the page shows when it was last changed.

Contact us

Questions about this policy or your information can be sent to ChemBasic at admin@hvacoregroup.com.